FAQ’s

 

Why Physical Therapy?
Injury often produces pain, swelling, loss of motion and strength, and sometimes, loss of function.   A licensed therapist will thoroughly evaluate your condition and identify the source of your discomfort or dysfunction.   Following your evaluation, an individual treatment plan will usually include extensive education about your particular situation/problem, manual therapy intervention, the use of exercises, modalities (ultrasound, electrical stimulation,  hot/cold packs), and also biomechanical re-education to treat the problem area. Our hands-on approach will help you regain motion and feel more flexible, while our exercise programs will help increase your strength and endurance.  Through work and functional training programs, we will help you get back to normal activity much faster.

Does FIT Rehab accept your insurance?
A doctor’s prescription is required to have insurance cover physical therapy services. FIT Rehab accepts most major insurances. Most medical insurance companies including Medicare generally cover physical therapy treatment.   Please refer to our page of In-Network and Out-of-Network insurances.  If your insurance is not listed we may still be a provider. Please call our office at 856-504-3150 to ask about your specific plan.  It is highly probable that we will be able to bill your insurance for physical therapy.

Do I have to go to the physical therapy clinic my doctor has referred me to, or do I have a choice?
Although your doctor will most certainly recommend a particular physical therapy clinic to you for your rehabilitation, you are free to choose any physical therapy practice you like.  Simply tell your doctor that you want to do your rehabilitation at FIT Rehab.

What do I need to bring to my first appointment?
You will need your insurance card, a picture ID, a prescription from your doctor (for most insurance plans, call us if you have questions), and completed intake forms if you have chosen to fill them out prior to your appointment (please see our forms section).

 How long are initial evaluation appointments?
Evaluations require 30-60 minutes depending upon your diagnosis. You will also need to come in 15 minutes early in order to fill out the necessary paperwork (unless you have already downloaded the forms and completed them prior to your appointment), so that the therapist can spend the full time scheduled with you.

How long will follow-up appointments be?
Plan on being treated at FIT Rehab between about 45 and 60 minutes for follow-up appointments.

Is there parking available at FIT Rehab?
Yes.  We have a parking lot located in the rear of the building off of Warwick Road.  Handicap parking is located at the front of the building located off Somerdale Road.  (Ramp is located in the front.)

My doctor suggested certain specific types of therapies. Do you do them?
We work closely with referring physicians to ensure high quality of appropriate care.  Please call us with specific questions.

Do I need a referral?
This depends upon your insurance coverage requirements.  Most insurance’s only require a script from your primary care physician (PCP) or Specialist.  Please check with your insurance company or call our office and we will be happy to provide you with this information.

What should I wear?
You will want to wear loose, comfortable clothing that will allow you to expose the injured part of your body and move easily. If you have a leg or foot injury, it would also be helpful to bring whatever shoes you wear for exercising or walking.

How soon can I receive an appointment?
We are usually able to see patients for their initial evaluation session within 24-48 hours of your call depending upon your schedule.

Do you accept credit cards for payments?
Yes, we accept MASTERCARD, VISA, DISCOVER, AND AMEX.

What is your cancellation policy?
Consistent attendance and taking an active role in your physical therapy treatment is a must in order to achieve the results you are looking for.  Thus, it is very important that you attend each of your scheduled appointments.  If you know you will be unable to make your appointment, please call immediately to reschedule, that way we can fill that time slot with another patient that may be in need of physical therapy services. We require at least 24 hour notice of a cancellation. In the event of a late cancellation or “no-show,” you will be charged a $30 cancellation fee.  Please arrive at all of your appointments on time, as late arrival may result in a shortened or canceled treatment session.

 

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